Walmart is making major changes to self-checkout in select stores, addressing both customer

feedback and theft concerns. While many shoppers like the speed of self-checkout, others dislike

scanning items themselves. Some locations also reported higher theft rates, leading the company to rethink the system.

In certain stores, including a Supercenter in Shrewsbury, Missouri, Walmart has removed some self-checkout machines.

Local reports show theft incidents and police calls have since decreased. Though fewer

self-checkout lanes may cause longer waits, Walmart says the move prioritizes safety and service.

Customer response is divided. Some prefer staffed checkout, finding it less stressful and more personal. Others worry about delays,

especially during busy hours. Walmart stresses that changes depend on local needs and shopper preferences, not a company-wide removal.

The retailer is not ending self-checkout altogether. Instead, it will keep the option in many stores

while boosting staffed lanes where needed. Customers are encouraged to check their local layouts for updates.

Walmart’s strategy reflects a balance between convenience, security, and customer experience,

aiming to create a safer, more flexible shopping environment.